FAQ

When will I receive my order?

Orders are prepared within 1 to 3 business days, then delivered within 5 to 12 business days depending on the destination.

How do I track my parcel?

A tracking number is emailed to you as soon as your order ships. Visit our tracking page to follow the delivery.

Can I change or cancel my order?

Contact us as soon as possible at niess.tennesse.8@proton.me: as long as the order has not shipped, we can change or cancel it.

How do I return an item?

You have 14 days after receipt. Email us with your order number and we will send you the instructions. See our refund policy.

Which payment methods do you accept?

Credit and debit cards (Visa, Mastercard, American Express) and the payment methods offered at checkout. All transactions are secured.

My parcel arrived damaged, what should I do?

Send us photos at niess.tennesse.8@proton.me within 48 hours: we will exchange the item or refund you.

How do I choose my size?

A size guide is available on each product page. If in doubt, contact us before ordering: we are happy to advise.